"We have promotional activities now, very affordable! Pro", "Our product quality is the best, you are satisfied with the package", "after-sales service at home"... I believe that consumers who have online shopping habits are all about customer service. No stranger, do you believe it, have you been fooled by the customer service? With the arrival of the "3.15" International Consumer Rights Day, we use online shopping custom furniture as an example to teach you how to crack the customer service's flicker, prevent falling into the business. Offer trap.
Note 1: Payment method
Online shopping, offline payment must be vigilant
At present, most of the current online wardrobe purchases only support deposits on the Internet, and the actual production costs are paid by offline signing. Because offline transactions are not guaranteed by third-party platforms, we have to protect our rights and interests through signed contracts, so we must pay special attention to the terms of the contract.
1, hardware
Perhaps this is a blind spot for most consumers. When shopping online custom wardrobe , customer service generally does not make a special explanation for the cabinet hardware. If the consumer does not ask, then the hardware problem may become a blind spot of this consumption, once this widget is out The problem is that consumers can't tell the truth. Therefore, the consumer should ask clearly when communicating with the customer service, and see if there is any after-sales warranty problem with the hardware marked on the contract.
2, color difference
See if the contract indicates the color of the item. At present, there are more and more malls selling wardrobes online, and after the photos are passed through PS, serious color differences may occur, causing consumers to be fooled. Therefore, the color of the contract should be clearly marked, and the wrong color should be avoided because the contract is not marked.
3, materials
There are also a series of false phenomena such as peddling, impersonation, and counterfeit products on the Internet. According to the data, the incident of buying fake complaints online is on the rise. Consumers of online shopping custom furniture should pay attention to whether the goods are marked on the contract, and request the product quality inspection report from the merchant to avoid the shoddy. In addition, consumers need to pay more attention to it. If the prices of different styles of furniture in different styles vary greatly, it is necessary to know in depth whether there is a difference in materials or whether the products have been cosmetically repaired.
Note 2: Design effect? ​​Satisfied = add money?
Most of the current custom closet wardrobe brands offer free design and a freely designed promotional map. Customized homes need to make a reservation for the designer to come to the door to measure, and the renderings, but does free mean that you can get a satisfactory design rendering without spending a penny?
At this time, don't trust the customer service such as "effects package you are satisfied", "free home measurement custom home", because in the end is not necessarily completely "free", free does not mean free of charge, repeated modifications may be costly . At this time, you should ask clearly, if the renderings are not satisfactory, can you redesign and redesign whether you need to pay extra. According to the Xiaobian survey, some merchants are redesigning the renderings for free, but some merchants will have the requirement to “refit the design map more than three times.†These must be clearly asked by consumers, and the prevention of ambiguous words by customers is flickering.
Note 3: Logistics and transportation? Who is responsible for the damage?
Custom furniture involves logistics and transportation issues. This issue requires special attention. When dealing with customer service, it is necessary to ask clearly who is responsible for the damage caused during transportation.
If you encounter the problem of damage to goods in logistics and transportation, consumers may wish to learn more about the relevant laws and regulations and use laws to protect their legitimate rights and interests. The Measures for the Administration of Online Transactions promulgated by the State Administration for Industry and Commerce will be implemented on March 15, 2014. The method clearly stipulates that consumers have the right to return within seven days from the date of receipt of the goods, and there is no need to explain the reasons. Prior to this, if consumers had problems with online shopping, a consumer association reminded that if the package was found to have been damaged, it could refuse to sign.
A few days ago, Ms. Li bought the wardrobe on the Internet. After arriving at home, she found that there was damage and quality problems in the packaging. The seller shirked responsibility. The damage to the packaging should be the responsibility of the logistics company, and should not be the responsibility of the buyer. And, to ensure that the price of one point, the quality of the wardrobe that Ms. Li bought is absolutely no problem, so she is not willing to return. At the same time, the merchant threatened that even if he agreed to return the goods, the wardrobe was returned on the way, because of the logistics, the damage was suffered, and all responsibility was borne by Ms. Li. In this regard, Ms. Li also seems very helpless, because not only the logistics delivery will be risky, the amount of transportation costs will be very large. In this regard, Ms. Li can only choose to be silent.
Therefore, when consumers receive the online shopping furniture sent by the logistics company, if the package is found to be damaged, the consumer can refuse to sign. In addition, when purchasing large items online, you should choose a reputable shopping platform, and keep relevant credentials such as chat records.
Note 4: Free installation?? Delivery door-to-door delivery
In the online shopping process, if the merchant promises to install for free, then ask if it is free to deliver to the door? If it is not free, how is it charged? The question about freight is generally believed by consumers, but consumers may not know The goods are also hidden in the four words, if the consumer accidentally falls into the wrong zone.
According to a small series of surveys, some merchants indicated that they were free shipping, but they did not send them upstairs. They need to pay extra handling fees when they go upstairs. Some of them are charged according to the floor level. For example, the “upstairs fee†is not included in the third floor. Above the third floor, the charges are increased by floor height. Consumers of this problem must communicate clearly with the customer service. Otherwise, if the goods are shipped, they will have to pay to get into the house, or they have to move it by themselves. The trouble is big.
Note 5, after-sales service at home?? Voucher should be in hand
When you want to purchase custom furniture online, you need to ask the customer service for the warranty card and invoice. The invoice and warranty card are important guarantees for your service after the sale. At the same time, ask if the product has quality problems, whether it can refund the order, this is the customer service will generally follow you, "customers confirm that the goods are in good condition before signing", "depending on the situation" are common rhetoric.
At this time, consumers need to ask customer service, there is a problem when using the product, contact customer service or find a physical store, and customer service to ensure that if the product itself has quality problems, the business is responsible (including the corresponding freight generated), it is best to ask customer service to send Detailed warranty content, and save the screenshot of the chat record, as a voucher for this situation in the future, plus the invoice and warranty card, you can better ensure that there is a problem after the sale, the merchant can fulfill the "after-sales service home" committed to.
Guangzhou Boxuanya Cosmetics Co., Ltd. , https://www.bxycosmetic.com