Article 1 In order to protect the legitimate rights and interests of consumers, the responsibility and obligations of the operators (sellers, producers, and repairers) for the repair, replacement, and return of furniture goods (hereinafter referred to as the Three Guarantees) shall be clarified. These Regulations are formulated by the Law on the Protection of Rights and Interests, the Law of the People's Republic of China on Product Quality, the Standardization Law of the People's Republic of China, the Regulations on the Protection of Consumer Rights and Interests in Heilongjiang Province, and other relevant laws and regulations.
Article 2 The dispute over the consumption of furniture goods sold by furniture commodity operators within the province shall be settled in accordance with these Measures.
Article 3 The principle of who sells furniture who is responsible for the three guarantees. The contract between the seller and the producer, the seller and the supplier, the seller and the repairer shall not be exempt from the three-package responsibility and obligation stipulated in these Measures.
Article 4 The sale of furniture goods shall be carried out by means of a credit card, a three-pack certificate and a price label system.
Article 5 The three-package of furniture goods is valid for two years.
The validity period of the three guarantees shall be calculated from the date of delivery. If the delivery date cannot be determined, the calculation shall be made from the date of issuing valid certificates such as invoices and credit cards, and the time for repairs and no raw materials to be repaired shall be deducted.
During the validity period of the three packs, the consumer shall repair, replace and return the goods with valid purchase vouchers or three packs of vouchers.
Article 6 Furniture commodity operators shall strictly abide by the provisions of the Three Guarantees Responsibilities. Operators who do not have the necessary conditions to perform the three-pack responsibility shall not sell furniture goods.
Article 7 These Measures are the most basic requirements for the implementation of the Three Guarantees of Furniture Commodities. Sellers and producers are encouraged to develop a three-pack commitment that is higher than this approach. Commitment as an express guarantee shall be performed in accordance with the law, otherwise it shall bear the responsibility according to law.
Article 8 The seller shall perform the following obligations:
(1) Implementing the inspection and acceptance system for incoming goods, and shall not sell furniture products that do not meet the requirements of statutory labeling, do not meet the specified performance requirements, and do not meet the requirements of commodity quality standards and those that do not meet the requirements of national certification standards.
(2) Truly introduce the performance, price, usage method, precautions, and repair location of furniture products to consumers. When the goods are sold, the goods should be inspected and provided with valid invoices, three-package certificates, credit cards, instructions and certificates. The seller is also obliged to make a real introduction to other relevant situations that the consumer is required to know.
(3) The seller shall not pretend to be full of fakes and shoddy goods, and shall not pretend to be qualified furniture products with unqualified furniture products.
Sales of imported furniture goods should be clearly indicated to the import documentation (declaration form, test report, commodity inspection certificate, etc.).
(4) The salesperson must clearly indicate the content of harmful substances such as formaldehyde and heavy metals in the furniture products in the form of signs, labels and instructions.
(5) The salesperson must clearly indicate the main frame structure of the furniture product and the composition ratio of various materials in the form of instructions, charts and the like.
(6) The seller shall be responsible for the quality problems caused by the seller during the delivery and installation of the service.
(7) If the seller provides furniture goods or services by prepayment, it shall be provided in accordance with the contract. If it is not provided in accordance with the contract, it shall perform the agreement or return the advance payment in accordance with the requirements of the consumer, and shall bear the interest of the advance payment and other reasonable expenses that the consumer has paid.
(8) Properly handle consumer inquiries and complaints.
Article 9 The repairer shall bear the following responsibilities and obligations:
(1) The maintenance personnel must be professional and technical personnel in the industry. When on-site service, they should take the initiative to produce documents that can prove their true identity.
(2) Responsible for the repair of furniture goods within the validity period of the Three Guarantees, and shall not charge any fees to consumers.
For furniture goods that exceed the validity period of the three packs, it is the responsibility to perform paid repairs with reasonable charges.
(3) Maintain the creditworthiness of sellers and producers, carefully record the quality of the furniture products after maintenance, and ensure that the products after maintenance can be used normally for more than one year.
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